| Service Options |
Bronze |
Silver |
Gold |
| Remote Environment Recovery |
Yes |
Yes |
Yes |
| Local Server Recovery |
N/A |
Yes |
Yes |
| Local File Recovery |
N/A |
N/A |
Yes |
| Consulting Services |
|
|
|
| RPO/RTO Consultation |
Yes |
Yes |
Yes |
| Solution Testing |
Annual |
Semi-Annual |
Quarterly |
| Recovery Runbook Documentation Process |
Yes |
Yes |
Yes |
| Support |
|
|
|
| 24x7x365 Support |
Yes |
Yes |
Yes |
| Phone Support |
Yes |
Yes |
Yes |
| Email Support |
Yes |
Yes |
Yes |
| Web Support |
Yes |
Yes |
Yes |
| Guaranteed Uptime SLE |
99.99% |
99.99% |
99.99% |
| Business Hour Ticket Response Time |
15 Minutes |
15 Minutes |
15 Minutes |
| After Hours Ticket Response Time |
1 Hour |
1 Hour |
1 Hour |